Chrysler, Dodge Minivans Get 60-Day Return Policy



Chrysler has announced that for a limited time it will offer a no-questions-asked return policy on its 2010 Dodge Grand Caravan or Chrysler Town & Country minivans.
From today through March 31, if buyers trade in a competing model (owned or leased), they qualify for the Minivan Pledge, which allows them to return a purchased 2010 Town & Country or Grand Caravan to the dealership, within 60 days.
The move is likely in anticipation of stronger competition this year from several other new minivan models. First there's the all-new 2011 Toyota Sienna that's just now reaching dealerships. Then, later this year a new 2011 Honda Odyssey—as previewed at the Chicago Auto Show this week with an Odyssey Concept—will arrive.
There are a few limitations to the Chrysler deal. You'll be scot-free provided you haven't put more than 4,000 miles on the vehicle in those 60 days, and provided the vehicle has less than $200 of damage. You'll also be charged 30 cents per mile you've put on the vehicle since the sale date.
But even considering that, it's likely that you won't owe more than a few hundred bucks if you decide you don't want the vehicle a couple of weeks down the line. That sure beats the instant hit—of several thousand dollars, typically—that new vehicles take as soon as they're driven off the lot.
For more details, please ask to see the fine print at the dealership, where you'll be asked to sign a one-page Minivan Pledge at the time of sale.
In TheCarConnection.com's Bottom Line on the 2010 Dodge Caravan, editor Marty Padgett calls this minivan the "overall leader in minivan practicality," and likes the interior storage solutions and entertainment options (we give them a rare score of 10 in our Features category). However the plasticky interior trim is still a sticking point, and styling with this generation of the Caravan—as well as the Town & Country—has been more polarizing.
"Chrysler Group is confident we have the best minivans in the marketplace and are promising customers if they don't think their minivan is great, we will take it back," said Fred Diaz, the president and CEO for the Ram brand and Chrysler group sales chief.
Chrysler minivans already have enviable loyalty figures; the models have won R.L. Polk's Owner Loyalty award for the minivan category nine years in a row according to the automaker, with about 67 percent of current owners also previous ones.
This story originally appeared at The Car Connection
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2011 Toyota Sienna Bottom Line
TheCarConnection.com's editors have driven the new 2011 Toyota Sienna and have written this road test summary from firsthand driving impressions. Editors have compared the new Sienna with other minivans in its class, to help you decide which one is best for you. A companion full review will be published when other respected Web reviewers complete their Sienna reviews.
High Gear Media accepted travel expenses to be among the first to drive and report on the 2011 Toyota Sienna.
Likes
Revamped looks
Updated dynamics
Flexible seating options
Four-cylinder engine's a winner
A sport minivan?
Dislikes
Second-row seats don't store inside the vehicle
Not as entertaining as Chrysler vans
No need for pricey V-6 Limited
The 2011 Toyota Sienna may be the Japanese automaker's third-generation minivan, but Toyota emphasizes that the new Sienna is becoming more carlike than ever. The Sienna gets smart updates to its drivetrains and to its interior package for 2011-but not to its seating configurations, which still lag the class-leading Dodge Grand Caravan and Nissan Quest in flexibility. The Sienna is offered in a broad model range, and continues to be the only minivan with an all-wheel-drive option. Toyota says the base price of the 2011 Sienna will come in below the current vehicle's $25,000 price point. Available in front- or all-wheel-drive versions, with either a four- or six-cylinder engine and in seven- or eight-passenger versions, the new Sienna will go on sale in February 2010. Competition includes the Dodge Grand Caravan and Chrysler Town & Country, the Kia Sedona, the Nissan Quest and the Honda Odyssey.
The 2011 Sienna has new body panels with a more dynamic front end, but it's nothing to draw a flashmob or attract civil disobedience. A wide grille is framed either in body-color paint or in metallic trim; SE versions get a very aggressive front-end treatment. There's a sharper crease along its shoulders and geometrically bold windows, and as the lines taper rearward, the Sienna draws to a roofline that's similar to that on the Kia Sedona. The 2011 Sienna rides on the same chassis as the previous generation, so while it's marginally shorter and wider than before, there's not a tremendous change in its proportions. Inside, the Sienna has adopted the latest Toyota styling theme, with a dramatic arc separating driving controls from secondary and passenger-shared controls. The dash is styled to give the impression of more passenger space, and Toyota says slimmer seats and controls add to the feeling of roominess in the new Sienna. The interior looks less expensive than before, though. Plastic trim is replaced on some versions by matt woodgrain trim; pricier versions get Optitron gauges like those in some Lexus models.
Toyota cites improved performance in the new Sienna, since its carryover V-6 engine gets a six-speed automatic. However, it's the Sienna's four-cylinder engine that should give minivan buyers second thoughts about paying more for their family hauler. The base 2.7-liter four-cylinder puts out 187 horsepower, while the larger 3.5-liter V-6 churns out 266 hp. Both team with a six-speed automatic for an estimated 19/26 mpg in the four-cylinder Sienna, to 16/22 mpg for the V-6, all-wheel-drive version. Engine performance from the four-cylinder is perfectly acceptable; it's a little louder and obviously less quick than the V-6, but for minivan duty, it's amply, safely powerful enough to carry a carpool's worth of kids and adults, at a price thousands less than the luxuriously powerful V-6. The latest Sienna carries over a straightforward MacPherson front strut and independent rear suspension, but electronic power steering is a new arrival, and it's fine in a vehicle like the Sienna, in which handling is a lower priority than space and fuel economy. While it's no sportscar, the Sienna has smooth ride motions and quick steering, making it nicely maneuverable in city driving. A special SE edition gets tighter suspension tuning and big 19-inch wheels, along with a lower body; it's a gamble that may not register with average minivan buyer, especially as it's a subtle difference from the XLE or Limited feel. The Sienna is rated to tow up to 3,500 pounds, and itself weighs from 4275 lb to 4750 lb.
The new 2011 Sienna is 200.2 inches long, with a 119.3-inch wheelbase and an overall width of 78.2 inches, with a couple of inches more in interior room. There's ample space everywhere for adults, even in the third-row seat. Front passengers have a regal view of the road ahead, and plenty of head, leg and knee room. In the second row, either a bench or twin bucket seats also has copious room-and the seat(s) slide on an elongated track that gives the second row limo-like leg room, or no legroom while third-row passengers are loaded. The second-row seats can be removed, but there's no new floorpan in the Sienna, which means no in-floor storage or fold-away seats as in the Chrysler minivans or the Nissan Quest. Second-row aircraft-style "lounge" seats can also be ordered: they have leg-cushion extenders and footrests that give new status to backseat drivers. The third-row seat actually has adult-sized room in all directions, and isn't that difficult to enter-and they fold almost flat into a deep well in the cargo area. With the second-row seats moved as far front as possible, the 2011 Sienna has 117.8 cubic feet of cargo room; with the second row removed and the third row folded, it will hold 150 cubic feet of cargo. Even behind the upright third-row seat, there's 39.1 cubic feet of space-or almost twice as much storage room as the 2010 Ford Taurus' trunk. The Sienna also can carry an actual 4x8 sheet of plywood. There's also plenty of small-item storage inside in the Sienna's console, twin gloveboxes, map and side pockets, and available cargo organizer. The revamped interior suffers a bit in richness; interior materials and appointments feel a bit less refined compared to those of its competitors, in particular the horizontal grain on the dash and door caps.
The 2011 Toyota Sienna hasn't been crash-tested by either the NHTSA (National Highway Traffic Safety Administration) nor by the IIHS (Insurance Institute for Highway Safety). However, the prior version earned four- and five-star ratings from the NHTSA and "good" ratings from the IIHS; a "poor" rating for rear impacts could improve with the addition of active headrests. Electronic stability control and anti-lock brakes are standard on every grade of the 2011 Toyota Sienna, as are front side airbags and side curtain bags covering all three seating rows, as well as a driver-side knee airbag. A pre-collision protection system that preps the car for an imminent accident is offered on higher-level trims, as is dynamic cruise control. Visibility is excellent in the Sienna, and its available rearview camera offers a 180-degree view.
The 2011 Toyota Sienna's interior is rich on features-including standard dual sliding doors and the folding third-row seats on all models; power windows for the front side and sliding side doors; remote keyless entry; cruise control; AM/FM/CD player with an auxiliary jack; three-zone climate control; and a telescoping/tilting steering wheel. The LE adds power sliding doors and roof rails; steering-wheel controls for audio and phone; a center console; sunshades; and a cargo bin for the second-row seat. The SE gets sport trim; a new grille; 19-inch tires; LED taillights and halogen headlights; and a leather-trimmed steering wheel. The XLE adds a power rear tailgate; a power sunroof; 17-inch wheels; a towing package; an LCD information display; woodgrain trim; heated front seats; and removeable second-row captain's chairs. The Limited gets a dual sunroof; overhead console; a sliding center console; second row "lounge seats" and a power-folding third-row seat, as well as a JBL audio system with USB connectivity, Bluetooth stereo audio and a six-disc CD changer. Options on various models include DVD navigation; a Dual View rear-seat DVD entertainment system with an immense 16.4-inch wide pair of screens; and premium audio.
The Bottom Line: The 2011 Toyota Sienna adds room and adult-duty second-row seats, but leaves ultimate flexibility and entertainment to the competition.
Other Choices
If you like the 2011 Toyota Sienna, also consider:
- Dodge Grand Caravan
- Honda Odyssey
- Nissan Quest
- Ford Flex
Reason Why:
The 2011 Toyota Sienna competes with some of the company's own crossovers, like the Highlander and Venza. It's also a prime competitor for the likes of the Dodge Grand Caravan, which has a blunt style, a plasticky interior, and a world-class assortment of entertainment and storage options, including in-car satellite TV and folding, swiveling second-row seats. The Nissan Quest's seats fold into the floor, too, and it's generally a nicer place to be than the Chrysler vans. The Honda Odyssey is like the Sienna with only a removable second-row seat, but it's a reasonably crisp-handling vehicle with a great V-6 powertrain. The Ford Flex is an interesting option for minivan shoppers: it has amazing adult-sized seating inside, with a hip, boxy style and no sliding side doors, but regular front-hinged ones, not to mention its vast array of electronic gadgets, including SYNC.
Buying Tip
The base 2011 Toyota Sienna represents a great value-as does the LE version with a single Preferred Package that adds audio and phone features. TheCarConnection.com's editors pick this four-cylinder, front-drive version as the choice version.
This story originally appeared at The Car Connection
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2009 Dodge Grand Caravan

TheCarConnection.com's editors have driven several different versions of the Grand Caravan in order to give you this expert opinion. TheCarConnection.com has also researched available road tests for the 2009 Dodge Grand Caravan to produce this conclusive review and to help you find the truth where other reviews might differ.
Likes
Six-speed automatic transmissions
Plenty of storage
Dual DVD screens and satellite TV available
Overall family practicality
Dislikes
Interior lacks polish
Chunky styling a bit awkward
Not up to class standards in refinement
Although the Dodge Grand Caravan underwent a complete redesign last year, the 2009 version receives a myriad of upgrades, including two minivan firsts: Blind Spot Monitoring and a Rear Cross Path system available on SXT models. All 2009 Grand Caravans receive an updated braking system, larger nine-inch DVD screens, and perforated leather seating with French-seamed stitching.
The year-old styling on the Dodge Grand Caravan presents a more squared-off look and represents an edgy departure from the Clorox-bottle shape of the previous generation. Particularly from the rear, the van's boxy design looks as if it were artfully drawn with a drafter's T-square. From the back, it's hard to tell the Dodge apart from its slightly less sporty and more upscale Chrysler Town & Country counterpart. Outside and from the front, there's no mistaking the 2009 Dodge Grand Caravan for anything other than a Dodge. The Dodge brand's sporty cross-hair grille tells you that there is a little bit of Ram in this minivan.
Besides the 3.8-liter V-6 that TheCarConnection.com has the most experience with, two other V-6s are available: a 3.3-liter and a 4.0-liter. The 197-horsepower powertrain includes a six-speed automatic, and the combination provides more than adequate performance for this class of vehicle. If you want better acceleration without taking a fuel-economy hit, choose the 4.0-liter V-6 with 251 hp. Pass on the 3.3-liter V-6 altogether because of the four-speed automatic that comes with it. The Dodge Grand Caravan weighs over two tons, so power is an important component of overall driving safety and satisfaction.
The Grand Caravan gained a stiffer unibody from last year's overhaul, which benefited the Caravan in two ways: improved ride quality and a library-like interior. The interior shares the angular style that is so prevalent on the Grand Caravan's exterior, but crafted curves purposefully break up the linearity. With recognition that minivan interiors endure an interminable life with children, hard plastics are used for most every surface that isn't carpeted. The Dodge's white-faced gauges look sporty, and bits of chrome distract you from the...plastic. Storage is excellent, especially with the Stow 'n Go seating standard on SE models.
With all rows facing forward in the 2009 Dodge Grand Caravan, seating comfort is very good. The Grand Caravan's long wheelbase of 121.2 inches affords a spacious interior with comfortable seating in all three rows. For you experienced Dodge minivan owners, there is no longer a short-wheelbase Caravan model; Dodge simplified things by just going big, so the Grand Caravan is the only Caravan.
Some buyers will find the innovative, optional Swivel 'n Go second-row bucket seats useful. This option includes second-row seats that can rotate 180 degrees to face the third-row seats. A removable pedestal-mounted table can sprout from the floor in the limited area between the rows. Perhaps the option works for children, but adults will find the face-to-face configuration cramped.
The Dodge Grand Caravan has top five-star and "good" ratings in frontal and side impact, but an IIHS rear-impact rating of marginal--based mostly on seat geometry--keeps it from being a top achiever. Front side airbags, side-curtain airbags, anti-lock brakes, and electronic stability control are all on the standard-features list, while useful safety options include a Blind Spot Monitoring System and Rear Cross Path System.
The MyGIG entertainment system plus Sirius TV with its roof-mounted twin-screen LCD system should keep kids entertained, while Sirius Travel Link capabilities bring traffic information and other useful services for adults in navigation-equipped versions of the 2009 Dodge Grand Caravan.
The Bottom Line: The 2009 Dodge Grand Caravan has some innovative features and seating options, but it's no longer at the head of the class in performance or refinement.
Other Choices
If you're interested in the 2009 Dodge Grand Caravan, also consider:
- Ford Flex
- Toyota Sienna
- Honda Odyssey
- Hyundai Entourage
- Mazda5
Reason Why:
The 2009 Ford Flex is a different take on the traditional minivan. With its MINI-esque styling and seven-passenger interior, this might be a Ford worth considering if you don't fall in love with the Grand Caravan. If value is your biggest attractor, check out the Hyundai Entourage. It does not offer everything the Dodge does, but the Entourage may have enough for you. If you're not sure you need all the room found in the 2009 Dodge Grand Caravan, check out the Mazda5. It's sportier and more fun to drive than the Dodge. Don't even think of asking for Stow 'n Go seats or Sirius TV at a Honda or Toyota dealership. Dodge's price point is significantly lower than either the Honda's or Toyota's, and the Grand Caravan offers more variety in terms of powertrains and available features than either competitor. And if you drive the 2009 Dodge Grand Caravan back to back with a Honda Odyssey or Toyota Sienna, you'll likely feel some differences in refinement; the Dodge doesn't quite have the level of polish that the Honda and Toyota do.
Buying Tip
The 2009 Dodge Grand Caravan is more affordable than the mechanically identical Chrysler Town & Country.
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